You may have made the best impression in the client’s mind, developed the best project plan, and obtained stakeholders confidence during the initial stages of the project life cycle. But, it is the project implementation and close-out stages that determine the success of your project. During the implementation stage of the project life cycle, you need to ensure your plan does not go off course, your stakeholders and team members do not lose their sense of ownership, and your customers do not lose confidence in you. During the close-out stage, you need to ensure client satisfaction, determine reasons for client dissatisfaction, and draw a plan to extend long-term relationships. Repeat business and a loyal customer will stand testament to your skills as a relationship manager. In this course, you will learn the tools and strategies for managing client relationships during the project implementation and close-out stages from one of the experts: David A. Po-Chedley, author of the book, Client Relationship Management, from HRD Press.