Pro-Active Customer Service

Pro-Active Customer Service Video Description

This video will help you understand how pro-active customer service can create such a positive customer experience that it becomes a true competitive advantage.

Frequently Asked Questions

What must you do to have pro-active customer service?

First, you must organize your organization to provide the best service.  Next, you must continually verify that your customers are at a high level of satisfaction.  Remember that great customer service is done pro-actively and sets a tone with the customer that allows for the normal bumps found in all business relationships to be smoothed out.

What are the 3 elements of customer satisfaction?

  The 3 elements of customer satisfaction are:

  • Analyzing pro-active customer service at each customer contact point.
  • Verifying service performance and customer satisfaction.
  • The voice of the customer.

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