Identifying and Managing Customer Expectations – 60 min.

$50.00

Description

Understanding your customers’ expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.

Additional information

Duration

60

ybref

409

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